Question 1

What are your opening hours?

Accepted Answer

We are open 7am - 10pm Monday to Sunday

Question 2

Can non-members attend the club and coaching sessions?

Accepted Answer

Everyone is welcome at Cross Court! We are a pay to play facility and no membership is required to play or join our sessions. Memberships are available and members benefit from discounted court costs and advanced booking rights ensuring they get the courts that they want at the times that they want. They also get a discount at the bar and racket shop!

Question 3

Can I book a court for more than an hour?

Accepted Answer

Courts are bookable for either 60 or 90 minutes.

Question 4

Are there club sessions for different abilities?

Accepted Answer

Absolutely! We have sessions for every level of player from those who have never picked up a racket before all the way through to national level. See our 'Schedule' page for more details about the various sessions we offer.

Question 5

What are the times for peak and off-peak hours?

Accepted Answer

Off-Peak hours are 10:30-4pm Monday to Friday. Everything else is considered peak.

Question 6

How do I book on to lessons/group sessions

Accepted Answer

All of our group sessions (lessons and socials) are bookable via the Playtomic app. Search for Cross Court Padel and you will find all of the sessions under 'Competitions' or 'Academy'. (Note that there is a Playtomic quirk that means that lessons and socials are listed as competitions despite not being competitions!)

Question 7

What are your cancellation policies?

Accepted Answer

All court bookings are fully refundable up to 24hrs before their start time. This is also true of all club sessions and lessons. If you wish to cancel please either do so via Playtomic of if that is not possible reach out to us via phone/whatsapp and we will remove you from the session.

Question 8

The session I want to attend is full, is there a waitlist?

Accepted Answer

Yes! Please contact us via whatsapp/phone and we will gladly add you to the waitlist. Priority will be given to those that are within the required Playtomic rating range for the sessions.

Question 9

Do you sell gift vouchers?

Accepted Answer

Yes! You can purchase gift vouchers via the website here. You can pick an amount from the pre suggested list or enter any amount you would like to purchase. You can specify a date upon which you want them to be sent to the recipient and also include a note with the voucher.

FAQ'S

Find answers to common questions about Cross Court Padel, from membership to coaching and facilities.